FAQs

We serve the greater Southern California area. Our counties of service include, but are not limited to, Los Angeles County, Orange County, Riverside County, San Bernardino County.

Service locations outside of our 30 mile radius from 90604 are subject to additional travel charges of $1 per mile.

We suggest booking your appointment at least a week in advance. This allows ample time for either you or your seller to clean and prep the house before a photoshoot.

However, if needed, we can book appointments as soon as the same day. All appointments are subject to our availability.

Yes we certainly do. You can download our checklist at the following link: https://www.dropbox.com/s/dzofs59m7865x27/Checklist.pdf?dl=0

This checklist helps ensure that your home/listing is in the best shape possible and is showtime ready for our arrival.

Yes we can, in some circumstances it may be difficult to arrange a time for all parties to be present.

If instructed to do so, we can enter a property via lockbox or hidden key. However, we will not travel to an offsite location to pick up a key for entry.

We retain the copyright to the images unless special arraignments are made and additional licensing fees are paid. Our package prices do NOT include anything more than MLS usage licensing, and related social media. The Agent/Client will have the rights to reprint all images furnished in unlimited media (print, web, video, e-mail) to market the property in any manner for one year or until the property closes, whichever comes first. After that period, images must be relicensed or a new shoot ordered. And after a year, you will likely need a reshoot anyway.

To be very clear, only the original client is licensed to use the images, and that license is non-transferable. If the client is a home owner and later decides to hire an agent, that agent would need to re-license the images for them to use them. Agents may not transfer the license of images to another listing agent without relicense fees.

The Agent/Client is not required to link to or acknowledged Flux Media in any reprints as long as the property is currently active on the MLS, and no watermarking of images will be done by Flux Media.

If, after a property sells, you would like to continue using an image(s) on your website or promotional materials, well, first off, thank you! Please inform us know BEFORE you use it, and we agree under the assumption you provide us with photo credit. A small token fee may be charged for an unlinked or uncredited image. If you use any image without permission, that is copyright infringement and you will be charged a substantial fee.

We understand in this fast-paced world, things happen. We would hope that you would give us notice as soon as you were made aware of a problem. If a cancellation is made less then 48 hours of the appointment time will result in a 25% charge of the invoice total. Within 24 hours of the appointment time will result in 50% of the invoice total.

Please note that we expect the property to be photo-ready for the time you set your appointment for. If we must wait longer than 1/2 hour (30 minutes) after that set time at a site for it to be prepared (or to be let into the property), we add a 50% fee; if we must wait an hour or longer, or if the shoot is entirely cancelled, a 100% fee will be assessed. We reserve the exclusive right to kill the shoot after 20 minutes or more of waiting, at our sole discretion. Late or cancel/kill fees must be paid in full before new date will be scheduled.

We cannot control the weather. If the weather is inclement, we will continue with all shooting for photo only appointments. If video is involved, we may be able to reschedule exteriors only at the next available day. There is no penalty for weather delays.